FAQ’S

1. I cannot attend. Can I get a refund or move my ticket to Beyond Darklands 2027?

All sales are final. As with all events, we cannot offer refunds or transfer tickets to a future edition. You may resell your ticket via TicketSwap.

Please note: Lockers, Ultimate Alpha Passes and Outlet tickets cannot be resold on TicketSwap. See points 2 and 3 below.

2. Why can’t I resell my locker or Ultimate Alpha Pass on TicketSwap?

Locker numbers and codes were sent by email on Monday 3 March. When you sell a ticket on TicketSwap, Eventsquare cancels your original ticket and issues a new one. The new owner does not receive your contact details. This creates multiple problems:

• You already received a locker number and code.
• The new owner only receives a new ticket.
• The locker company onsite is a separate firm and is not connected to Eventsquare.
• The locker company does not know which tickets have been cancelled and therefore cannot issue new lockers. This would create confusion and serious security risks. If tickets were not swapped, you would still have the locker number and code, meaning you could access a locker that now belongs to someone else. For security reasons, this is not possible. You may only sell these tickets privately to someone you know and trust.

3. Why can’t I resell my Outlet ticket on TicketSwap?

Outlet tickets were sold without Eventsquare service costs. Eventsquare will therefore not swap these tickets for new ones. If tickets are not swapped, the same ticket could be sold multiple times, creating fraud risks. Since we cannot swap them, they cannot be sold via TicketSwap. You may only sell these tickets privately to someone you know and trust.

4. I can’t find my ticket.

At the wristband collection, coordinators can locate your ticket. Please ask for one of the coordinators and they will assist you.

5. I did not receive my locker number and code.

Locker details were sent to the email address registered with Eventsquare on Monday 2 March. Please check your spam or junk folder. If you purchased through TicketSwap using Apple ID, we may not have your email address. If you cannot find the email anywhere, simply go to the locker booth onsite and they will assist you.

6. Lockers seem to be sold out. Can we still get one onsite?

Yes. Lockers will be available onsite per single event, such as Rage or Daytime Thursday, or per day such as Friday or Saturday.

7. Are removable fister wristbands available onsite?

Yes, in limited quantities at the wristband collection.
Price: €10.99
Payment by bank card or credit card only.

8. Will tickets be available at the door?

Daytime Festival tickets will be available at the door.

Party tickets will be available depending on venue capacity. It is possible that you will need to wait until sufficient capacity becomes available before party tickets can be sold.
You can purchase tickets at Guest Services, the box office or the shop at the entrance near the wristband collection and top-up booth.

9. I lost something. Has it been found?

Please visit Guest Services at the entrance. They handle all lost and found items.

10. Can I still buy a ticket for the Horse Fair?

Sorry, we are completely sold out.

11. I have a dinner ticket but no entrance ticket. Can I attend the dinner?

No. You need a Daytime Festival ticket to attend any dinner. Daytime tickets are still available at the door.

12. Any other questions?

I will try to come online from time to time to assist. Please be patient.