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Medication is allowed if it is needed for health reasons. However, you must be able to show a valid medical prescription or certificate if asked by staff or security.
Without proper documentation, the medication may not be permitted inside the venue. Always carry proof to avoid any issues.
Welcome aboard! Here are the key things to keep in mind:
Please arrive 30 to 45 minutes before your shift for registration. This step is essential for both legal and insurance coverage.
After registration, our crew coordinator will take you to your assigned station and give you a quick orientation. You’ll receive your job description in the weeks leading up to the festival.
Legally, volunteers in Belgium receive a fee, depending on the number of hours you work, with a maximum of € 40 per day. This is not considered a salary, but a flat rate for expenses. We cannot legally pay for travel or accommodation.
We’re thrilled to have you on board. Help us create something amazing and enjoy every moment of it!
Yes. As a volunteer, you are covered by insurance in case of injury or accident during your shift.
We are committed to providing safe working conditions, along with the tools and materials you need. Only take on tasks you feel comfortable with, and stay in touch with your team leader if you have questions or concerns.
Your well-being comes first. Let’s work together to make volunteering at Beyond Darklands a safe, fun, and unforgettable experience.
We want everyone to feel welcome and included at Beyond Darklands. Here’s how we support guests with accessibility needs:
Wheelchair access: Most areas of the festival and parties at Waagnatie are wheelchair accessible. We do our best to suspend cables and cover drains to keep paths clear. Some elevated sections in the playroom and Alpha Lounge require stairs. If you’d like to access the Alpha Lounge in a wheelchair, our staff will gladly assist you—and so will many of our guests. We’re family, after all.
Disabled parking: If you need a parking space close to the entrance, email cr@darklands.be at least three weeks before the event to request a disabled parking permit. Spaces are limited, so contact us early once you’ve decided to attend.
Sign-language interpretation: Most main stage performances include International Sign Language interpretation to support deaf and hard of hearing guests. For questions or special requests, reach out to cr@darklands.be.
We’re proud to offer these services thanks to the incredible support of Lola McQueen and our amazing team of interpreters. Their efforts help make Beyond Darklands more inclusive for everyone.
Yes. Most of the shows and performances on the main stage will include sign-language interpretation in International Sign Language. This is part of our effort to make the event more accessible to deaf and hard of hearing members of our community.
If you have any questions or specific needs, feel free to contact Customer Relations at cr@darklands.be.
This service is made possible thanks to the generous support of Lola McQueen, one of our beloved drag queens, and our amazing team of interpreters. We’re deeply grateful for the inclusivity they bring to the festival.
Yes, but spaces are limited. If you need a parking spot close to the entrance, please contact Customer Relations at cr@darklands.be at least three weeks before the event.
Once you’ve decided to attend, reach out as soon as possible so we can arrange a disabled parking permit for you.
Yes, most areas of the festival and the parties at Waagnatie are accessible by wheelchair. We do our best to keep paths clear by suspending cables and covering drains where possible.
Please note that some level differences in the playroom and Alpha Lounge involve stairs. If you need assistance accessing the Alpha Lounge with a wheelchair, our staff will be happy to help. Many of our guests are also more than willing to lend a hand—because at Beyond Darklands, we’re family.
The lost property service at the festival is located at the Darklands Merchandise Shop. You can visit the store during opening hours to see if your item has been found.
If you realise after the festival that you have lost an item, please contact Customer Relations at cr@darklands.com. If your item has been found, we will gladly ship it back to you free of charge.
No worries! Please email us at cr@darklands.be with the relevant details (name, ticket, email address used, etc.), and we will do our best to retrieve your lost tickets.
